Location: York 

Salary: £28,778 to £30,378 per annum

Introduction to YSJ university

York St John is an ambitious, modern university at the heart of historic York and there has never been a more exciting time to join us.

As one of the fastest growing universities in the U.K over recent years, we have a new strategy for the next decade, emphasising our commitment to widening opportunity through the power of education and contributing our talents to creating a fairer world, and a more prosperous region. We are putting inspirational learning and impactful research at the heart of this strategy, recognising our academic expertise as our greatest asset.

The Team  

The University launched our new Student Hub in July 2025.  The HELP team sit at the centre of the Student Hub and provide a wide range of student support and guidance, in person, by phone and online via the Student Hub portal.  The Student Hub is part of the Student Academic and Administration directorate and is a focal point for all students at our York and London campuses.    

The roles 

Our Student Hub Advisors form part of the wider HELP Team and offer guidance on a wide range of student queries relating to all third line teams that comprise the Student Hub. They are enthusiastic and proactive, eager to provide campus-wide expertise across the full academic cycle and answer a range of student queries throughout the academic year that support students through their University journey.  

The Student Hub is in an exciting phase of growth and development, and the successful candidates will play a key part in shaping the Hub’s future - helping to establish processes, refine ways of working, develop clear documentation, build relationships with our third line teams, and embed this new service across the institution.  

This position is ideal for someone who thrives in dynamic environments, enjoys contributing to projects at their formative stage, and is motivated by the opportunity to influence how a new service becomes fully established. Applicants should expect their role to evolve as the Hub matures, but the initial period offers a unique chance to be part of building something from the ground up.  

Due to the nature of this role it is not possible for staff to work from home. HELP staff are required to work from the York campus, and will work either on the front desk or in one of the communal Hub offices. Requests for agile working cannot be supported. Occasional travel to the London campus may be required.   

The typical working pattern in this role is 9am - 5pm with a 30 minute break, but requests for slightly altered hours (e.g. to facilitate a longer lunchbreak) can be considered. 

What is the difference between the advertised roles? 

The open contract Adviser role is a front-facing in-person specialist role working predominantly on the front desk and managing CRM cases, with some phone-based working, especially in key periods. The successful candidate will also undertake some project work, the volume of which will fluctuate around in-person query volumes. The successful candidate will also be part of the team responsible for making retention calls at key periods of the year, so will need to be comfortable with working on the phone.  

The fixed contract Adviser role is a front-facing call-specialist role, working predominantly on the telephones answering inbound calls (managing phone-based queries, triaging cases, providing advice and guidance, etc) and making outbound retention calls at key points in the year. The successful candidate will also undertake project and improvement work, especially supporting our Help Page provision, and will spend some time working on CRM cases or on the front desk. 

Full training in systems, including call centre software, will be given for all successful candidates.  

Required skills and experience   

The successful candidate must have:   

• Experience of working in a customer service focussed environment 
• Excellent communication and interpersonal skills. 
• Experience of triaging and managing queries and issues. 
• Excellent standard of digital literacy 
• Excellent organisation skills and the ability to managing conflicting priorities 
• Commitment to an ethos of continuous improvement and a positive attitude towards embedding change
• Willingness to learn skills related to call-management in a call centre environment 

Additional information   

For informal enquiries please contact Claire Kydd at c.kydd@yorksj.ac.uk.  

The selection process will include an interview and a verbal and written skills test; further details will be provided if you are shortlisted for interview. 

Please note we are unable to accept applications from current York St John University students, or applicants due to enrol into a programme, due to the confidential nature of the role.  

Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.

Closing Date: 05 Jul 2026

Programme/Section: Admin & Technical (Including Research vacancies)

Salary: £28,778 to £30,378 per annum

Location: York

Salary: £28,778- £30,378 (£5,755- £6,075 pro rata)

Introduction to YSJ

York St John is an ambitious, modern university at the heart of historic York and there has never been a more exciting time to join us.

As one of the fastest growing universities in the UK over recent years, we have a new strategy for the next decade, emphasising our commitment to widening opportunity through the power of education and contributing our talents to creating a fairer world, and a more prosperous region. We are putting inspirational learning and impactful research at the heart of this strategy, recognising our academic expertise as our greatest asset.

The Institute for Social Justice

The Institute for Social Justice was launched in 2020 to underpin York St John University’s mission to ‘stand up for social justice'. We do so through developing collaborative research and practice that seeks to identify, expose and address some of the inequalities, injustices and challenges facing society today. At its core the Institute seeks to work with people, with partners and with communities in a manner that sees participation, implementation and change as vital parts of its mission. 

The role

The successful candidate will co-ordinate a diverse set of research and teaching activities across York St John University (YSJU). They will join INC Lab. INC Lab is an interdisciplinary network of YSJU staff, students and community members with a commitment to developing a series of interconnected, real-world projects for students and staff to make use of. We pose shared questions and ask members to respond across different disciplines to design neurodiversity-affirming practices that benefit everybody together, INC Lab aims to identify points of intervention to improve campus-wide experiences for neurodivergent students and staff. 

The post-holder will be responsible for project co-ordination tasks, including: liaison between stakeholders, research data collection where appropriate, and delivery of tasks to agreed deadlines (e.g.,). 

Required skills and experience

We are seeking an enthusiastic and social justice-focused candidate with experience of working in research teams. The successful candidate will demonstrate understanding of neurodiversity, awareness of ethical principles in research, and a passion for improving experience and outcomes for neurodivergent members of the university community. Qualitative research experience and experience of working with neurodivergent people would be valuable in this role. We will be looking for a shared commitment to working with communities and valuing different types of knowledge and contributions. We would like the successful candidate to share our ethos of compassionate and inclusive practices, underpinned by key scholarship and research:                     

• Hamilton, L. G., Williams, J., Neilson, D., & Petty, S. (2026). Inclusive Neurodiverse Campuses: A Participatory Approach to Understanding Neurodivergent Belonging in Higher Education. Neurodiversity. doi: 10.1177/27546330261431356
• Hamilton, L. G., & Petty, S. (2023). Compassionate pedagogy for neurodiversity in higher education: A conceptual analysis. Frontiers in Psychology, 14. doi: 10.3389/fpsyg.2023.1093290 

Ideally candidates will have a strong academic track record in a relevant discipline (e.g. Psychology, Education, Disability Studies) and research experience. Candidates with lived experience of neurodivergence are encouraged to apply and we are happy to discuss any adjustments prior to interview as required.

Additional Information

Any queries about the specifics of the role and suitability for the post should be directed to Dr Stephanie Petty (Associate Professor in Psychology) via email: s.petty@yorksj.ac.uk.

Unfortunately, this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route. 

It is anticipated that the selection process will include an interview. Further details will be provided if you are shortlisted for interview.

Closing Date: 02 Jul 2026

Programme/Section: Admin & Technical (Including Research vacancies)

Salary: £28,778 to £30,378 per annum pro rata

Location: York.

Salary: £26,707 to £28,031 per annum (£7,939 to £21,303 pro rata)

Introduction to YSJ university

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. 

Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

The University has invested millions of pounds in new sport facilities. The YSJ Active Facility Supervisor will work as a part of a team who are central to ensuring that these facilities, and the professionals who work in them, have a significant positive impact on students, staff, the local community and our commercial partners.

The role

1 x post @ 0.76 FTE (28 hours)

1 x post @ 0.64 FTE (23.5 hours)

1 x replacement post @ 0.2973 FTE (11 hours)

The shift patterns are: 

11 hours - Tuesday & Thursday 5-10:30pm 

23.5 hours - Tuesday & Thursday 5-10:30pm and Sunday 8am - 9:30pm (with a break)

28 hours - Monday & Wednesday 5-10:30pm, Friday 5-9:30pm and Saturday 8:30am - 9:30pm (with a break) 

The post holder will be the first point of contact for customers using the sport facilities, ensuring a high level of customer satisfaction. They will complete set up of the sport facilities to meet operational procedures and will provide day to day administration and clerical support including staffing the reception. The role will also assist in the development of YSJActive as a recognised professional provider of sport, exercise and wellbeing in the university and the community. There are different part time hours available, which can be discussed at interview.

Key requirements

Candidates must have experience of common reception duties and experience of dealing with customers. Experience of working in the Health and Fitness industry, however we welcome applications from applicants with experience from other sectors.

Further Information

For further information about this role please contact s.starkey@yorksj.ac.uk.

It is anticipated that the selection process will include an interview. Further details will be provided if you are shortlisted for interview.

Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.

Closing Date: 30 Jun 2026

Programme/Section: Admin & Technical (Including Research vacancies)

Salary: £26,707 to £28,031 per annum pro rata

Location: York

Salary: £31,236 - £33,951 per annum

Introduction to YSJ University 

York St John is an ambitious, modern university at the heart of historic York and there has never been a more exciting time to join us.

As one of the fastest-growing universities in the U.K over recent years, we have a new strategy for the next decade, emphasising our commitment to widening opportunity through the power of education and contributing our talents to creating a fairer world, and a more prosperous region. We are putting inspirational learning and impactful research at the heart of this strategy, recognising our academic expertise as our greatest asset.

The Team 

This role is part of the YSJ Global Team at our York campus. The team is led by the Head of Global Student Recruitment, who oversees operations across both campuses. YSJ Global is a multi-disciplinary directorate that consists of operational teams including International Student Recruitment, TNE and Conversion, Overseas Partnerships, Student Support, Marketing and Communications, Admissions, Visa and Compliance and the International Programmes Team. Our core function is to progress the international social mobility of students at York St John University.

The Role

The Global Office leads the University’s international student recruitment, global engagement and TNE activities. We are delighted to be recruiting a motivated and ambitious individual to join our International Development Team. This role holder will contribute to the development of new partnership initiatives while supporting the effective management and oversight of an existing portfolio of TNE partners across Europe, Asia, and the Middle East.

You will be responsible for developing TNE opportunity channels, with a particular focus on agent account management, partner relationships, market development, and supporting student recruitment from enquiry through to enrolment. The role requires strong knowledge and experience of international student recruitment within the higher education sector, alongside the ability to build effective relationships with external stakeholders.

The post holder will play a key role in delivering the University’s 2026–2030 TNE strategy, with responsibilities spanning partnership coordination, data management, and process tracking. This includes maintaining accurate records, supporting reporting requirements, and ensuring alignment with institutional policies and regulatory expectations.

The Officer will support the preparation of documentation and analysis for senior stakeholders, including committees, and will coordinate incoming and outgoing international visits and delegations.

It is important to note, this role does require, at times, extensive travel ,which does vary in accordance with strategic priorities.

If you would like to discuss this vacancy, please get in touch with Matthew Blake (International Development Manager (TNE). m.blake@yorksj.ac.uk)

Required skills and experience

The role holder will bring a minimum of two years’ experience supporting TNE activity within an international higher education context. They will contribute to the development of new partnership initiatives while supporting the effective management and oversight of an existing portfolio of TNE partners across Europe, Asia, and the Middle East.

We value diversity and welcome applicants from various industries.  If you have experience in other sectors and are passionate about making a difference in Higher Education, and wish to join a dynamic team committed to delivering an excellent student experience, we encourage you to apply for the role.

Additional Information

For informal inquiries, please contact Matthew Blake (International Development Manager (TNE). m.blake@yorksj.ac.uk)

Unfortunately, this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route. 

It is anticipated that the selection process will include an interview and a presentation. Further details will be provided if you are shortlisted for interview.

Closing Date: 03 Jul 2026

Programme/Section: Admin & Technical (Including Research vacancies)

Salary: £31,236 to £33,951 per annum

Location: York

Salary: £31,236 - £33,951 per annum (£17,179 - £18,673 pro rata)

Introduction to YSJ university 

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.

The Team

You will be joining a cross-institution group of researchers investigating the experiences of recovery following long-standing eating disorders. Bringing together individuals from York St John University, the University of York, and TEWV NHS Trust, we hope to explore these often underrepresented experiences.

The role

The role, reporting to the Principal and Co-investigators within the Department of Psychology, will contribute to design and delivery of the project. The candidate will be motivated to contribute to developing a nuanced understanding of recovery from eating disorders, and sharing this understanding with the community.

This role is at 0.55FTE from 1^st September 2026 until 30^th April 2027. Working pattern will be agreed with the successful candidate.

Required skills and experience

Candidates will have experience in mental health research and an appreciation for the role of coproduction in this area. They will be confident in independent working alongside being part of a collaborative team. Organisational skills and IT proficiency are essential. Experience in facilitating groups would be desirable.

Additional information

For informal enquiries please contact Dr Ruth Knight at r.knight1@yorksj.ac.uk.

It is anticipated that the selection process will include an interview and presentation. Further details will be provided if you are shortlisted for interview.

Unfortunately this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you are able to evidence right to work in the UK via an alternative route.

Closing Date: 03 Jul 2026

Programme/Section: Admin & Technical (Including Research vacancies)

Salary: £31,236 to £33,951 per annum pro rata