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London Student Support and Guidance Coordinator

Department: YSJ London
Location: London
Salary: £33,228 to £36,801 per annum (including London Allowance)
Closing Date: Wednesday 24 July 2024 at midnight
Interview Date: Thursday 15 August 2024
Reference: 063-24

Full time permanent 

Location: London 

Salary: £33,228 to £36,801 per annum (Including London Allowance)

Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider. Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging. York St John University, London is seeking to recruit a talented, proactive, flexible and motivated individual to join the rapidly expanding team as one of the London Student Support and Guidance Coordinators. 

The Team

York St John, London is seeking to recruit a talented, proactive, flexible and motivated individual to join the rapidly expanding team as one of the London Student Support and Guidance Coordinators. The purpose of this relatively new role is to deliver academic and pastoral support to our London students. The role will contribute significantly to facilitating the development of high-quality support provision for students that will enhance the integration of international students into UK university life and the overall student experience. 

The Role

There are three main aspects to this role, the first being the delivery of a successful Academic Skills Programme, designed to support both international and home students. The Student Support and Guidance Coordinator will contribute to the development of content for this programme, delivery of content, engagement monitoring, and gathering of student feedback.  

The second aspect of this role is to be the main point of contact for wellness support and guidance for students at the London Campus. This will include recognising and responding to the support needs of students in distress, using relevant systems to log and report case notes and, in line with relevant policies, signposting/referring to internal wellness services, both centrally and in local provision. 

The third aspect of this role is to contribute to the efficient delivery of the Academic Tutoring Programme. This involves ensuring that all students have an Academic Tutor and that stakeholders are trained in the skills necessary to provide tutoring to students. 

This post holder will be expected to communicate and collaborate effectively across wider student support teams including academic quality, employability and library services, as well as other professional services teams in London and York. 

Required Skills and Experience

  • Understanding of the skills development needs of students, at the undergraduate and postgraduate level
  • Experience in delivering a skills development programme
  • Experience in providing support to students in distress
  • Ability to manage competing deadlines and work effectively under pressure
  • Ability to work independently with minimum supervision
  • Excellent communication skills, both verbal and written

Additional Information

If you are interested in the role and would like an informal discussion about it, please email Zara Skelton, London Student Support and Guidance Manager (, or Cassie Price, Head of Programme Development and Academic Quality ( 

Unfortunately, this role is not eligible for Skilled Worker Visa sponsorship however we welcome your application if you can evidence right to work in the UK via an alternative route.

We offer a range of family friendly and inclusive policies and facilities to support staff from different backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.

Application process support

We are keen to support you throughout the recruitment process.  Before starting your application please refer to the attached 'candidate guidance document' which provides advice about completing the application process.

If you require a reasonable adjustment in order to apply for this position please contact  Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point  in the process please do not hesitate to contact us. The following resource may help you adapt the device you are using to apply to suit your needs My Computer My Way (

Please note that CVs are not accepted in place of the application form.  Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role.  We are aware that ChatGPT can assist you with this, but we would prefer you to share your answers in your own words.

Our benefits package

We offer a wide range of employee benefits including - 

- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period

- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)

- Pension scheme

- Health Cash Plan after six months service

- Employee Assistance Programme

- Paid leave for Armed Forces Reservists

- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software

- Relocation expenses package for certain roles

- Reimbursement of Skilled Worker Visa application fees and Visa loan scheme for additional costs (if applicable to the role)

Further information about life at YSJ

Read more about our culture, inclusive community, working arrangements and benefits for York St John employees here.  

The latest news, views and stories from our staff and students can be found here.  

We are committed to managing and reducing our environmental impact and to promoting sustainable development wherever we can, read more here.

Closing Date - Wednesday 24 July 2024 at midnight

Provisional Interview Date - Thursday 15 August 2024

Further details:    Job Description     Further Information     Candidate application form guidance    
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